Shipping Policy
This Shipping Policy explains our shipping destinations, shipping fees, order processing procedures, estimated delivery times, and how we handle shipping-related issues for orders placed through yveniverinione.com.
1. Shipping Destinations
We aim to ship eligible furniture and home products to all 50 U.S. states and other U.S. destinations where delivery is available.
Delivery availability depends on the destination, product dimensions, transportation restrictions, and the applicable shipping service. Certain remote locations, U.S. territories, P.O. boxes, military addresses, and other special destinations may not be eligible for delivery. Please contact us to confirm availability if you are unsure whether we can ship to your address.
We do not currently represent that international shipping is available. An order may require additional review if the destination or product presents shipping limitations.
2. Shipping Fees
Our standard shipping fees are as follows:
- Orders below $150.00: $6.99 standard shipping fee.
- Orders of $150.00 or more: Free standard shipping.
An order totaling exactly $150.00 qualifies for free standard shipping.
Applicable shipping charges will be displayed during checkout before you submit your order. Please review the final order summary for the shipping fee and any applicable taxes or other disclosed charges.
The qualifying order amount is determined according to the pricing rules applied at checkout. The treatment of discounts, taxes, and other charges should be confirmed in the applicable checkout terms.
This policy does not establish any additional remote-area, oversized-item, fuel, or other shipping surcharge that has not been confirmed and disclosed before purchase.
3. Order Processing Time
Our normal order processing time is 1–3 business days after the necessary payment confirmation, subject to the actual status of your order.
Processing time is separate from shipping transit time. During processing, we may verify inventory, review order details, confirm payment, prepare products, package items, and arrange shipment.
An order entering processing does not mean it has shipped. Processing time may vary if additional verification, inventory checks, or other operational steps are necessary.
4. Order Cut-Off Time
Our daily order cut-off time is 6:00 PM local time. The applicable time zone must be confirmed according to our actual order-processing operations.
- Before 6:00 PM: Orders submitted before the cut-off time begin entering the processing workflow on the same business day, subject to payment confirmation and order status.
- After 6:00 PM: Orders submitted after the cut-off time begin entering the processing workflow on the next business day.
- Weekends and non-processing holidays: Orders submitted when order processing is unavailable begin entering the processing workflow on the next business day when processing resumes.
Beginning processing on the same business day does not mean an order will ship that day. The normal processing period of 1–3 business days still applies.
Business days exclude weekends and any holidays or other days on which order processing is unavailable. Actual processing schedules are subject to our operating arrangements.
5. Shipping Methods and Estimated Delivery Time
We use standard shipping for eligible orders. The specific carrier and shipping service may vary according to the destination, product characteristics, and available transportation arrangements.
- Order Processing Time: 1–3 business days.
- Estimated Transit Time: 6–10 business days after shipment.
- Estimated Overall Processing and Delivery Time: Approximately 7–13 business days, assuming processing and transit occur consecutively without additional delays.
Transit time begins after the order has shipped. The overall estimate is not a guaranteed delivery date and may be affected by weekends, holidays, carrier operations, address issues, or other circumstances.
Orders containing multiple products may require different preparation or shipping arrangements. If shipment timing varies by item, the relevant order or shipping information will apply.
6. Taxes and Customs Fees
Product prices and applicable taxes are handled according to the pricing and tax rules that apply to your order. Any sales tax or other charge collected at checkout will be displayed in the order summary before you complete your purchase. The final amount payable is the amount shown at checkout, subject to applicable law.
Sales tax, import duties, customs clearance fees, and shipping charges are different types of charges. They should not be treated as interchangeable.
Where customs procedures are required, the relevant logistics provider may coordinate the applicable clearance process. Whether customs duties, clearance fees, or other charges are prepaid, included in the purchase price, or payable separately depends on the actual shipping and billing arrangements.
We do not represent that all taxes or customs-related charges are included in product prices unless this has been confirmed for the applicable transaction. Please review the checkout information or contact customer service if you need clarification before placing an order.
7. Order Tracking
If tracking information is available for your shipment, you may use the tracking number, tracking link, or shipping notification provided for your order to check its status.
Tracking information may not update immediately after shipment. It may take time for the shipping service to register the package and display the latest information.
If you have not received available tracking information or the tracking status has not changed for an extended period, please contact us by email at customer@yveniverinione.com. You may also call +1 (410) 867-2439.
Please include your order number so we can locate the relevant order and assist with your inquiry.
8. Shipping Delays
The estimated transit time of 6–10 business days is provided for planning purposes and is not an unconditional guarantee of delivery by a specific date.
Delays may occur due to circumstances including:
- Severe weather or other environmental conditions.
- Carrier service disruptions or operational delays.
- Holiday shipping peaks or unusually high shipment volumes.
- Incomplete, inaccurate, or undeliverable address information.
- Transportation restrictions, customs inspections, or applicable regulatory procedures.
- Other events that affect normal transportation or delivery operations.
If your order has not arrived within the estimated transit period, contact customer@yveniverinione.com with your order number and any available tracking information. You may also call +1 (410) 867-2439.
We will review the available information and assist with reasonable follow-up steps. Nothing in this policy excludes responsibilities or limits consumer rights under applicable law.
9. Damaged, Lost, or Missing Shipments
If your order arrives damaged, appears to be lost, or encounters another delivery problem, please contact us so we can review the circumstances and help determine the appropriate next steps.
Damaged Products or Packages
If you discover visible shipping damage, please email customer@yveniverinione.com with your order number, a description of the issue, and photographs of the affected product and packaging where reasonably possible.
Missing or Potentially Lost Shipments
If your order has not arrived or the tracking information indicates a possible delivery problem, please contact us with your order number and available tracking details. We will review the available information and assist with an appropriate investigation or follow-up.
Resolution
Depending on the circumstances, investigation findings, our Return and Refund Policy, and applicable law, an appropriate resolution may include delivery assistance, replacement arrangements, return instructions, or a refund where applicable.
We will assess each situation based on the available facts and applicable requirements. A request will not automatically be denied solely because a reporting deadline that was not disclosed in advance has passed.
10. Shipping Address Changes and Order Cancellations
Shipping Address Changes
Please verify your shipping address and contact information before submitting your order. If you need to change your delivery address, email customer@yveniverinione.com as soon as possible and include your order number and corrected address.
Whether an address change can be completed depends on the order's processing status and the shipping service's capabilities. Once a package has been handed over for shipment, an address change, interception, or redirection may not be available.
We cannot guarantee that every address change request will be successful. If a requested change cannot be completed, we will explain the available options where possible.
Order Cancellations
If your order has not shipped, you may contact us to request cancellation. Once cancellation is confirmed, any applicable refund will be handled in accordance with our Return and Refund Policy and applicable law.
If your order has already shipped, direct cancellation may no longer be possible. However, this does not eliminate any return, refund, withdrawal, or other rights you may have under applicable law or our applicable policies.
If a package is already in transit, interception or redirection may be unavailable. Any subsequent return or refund request will be assessed under our Return and Refund Policy and applicable legal requirements.
11. Delivery Address and Customer Responsibilities
Please provide an accurate and complete delivery address, including the recipient's name, street address, apartment or unit number where applicable, ZIP code, and necessary contact details.
Incomplete or inaccurate information may cause delivery delays, unsuccessful delivery attempts, or other shipping complications.
If a delivery issue arises because an address is incorrect, incomplete, or unsuitable for delivery, we will review the circumstances and assist where reasonably possible. Any additional delivery or transportation costs will be handled according to applicable disclosed terms, the actual circumstances, and applicable law.
This policy does not establish undisclosed address-change, interception, redelivery, or other shipping fees. Any applicable additional charge must be supported by the actual arrangements and applicable requirements.
Nothing in this section excludes responsibilities we may have under applicable law or limits rights that cannot lawfully be waived.
12. Contact Us
For questions about shipping fees, order processing, delivery estimates, tracking information, or shipping-related issues, please contact us using the details below.
Website: yveniverinione.com
Email: customer@yveniverinione.com
Phone: +1 (410) 867-2439
Address: 3003 Larue Sq E, Brooklyn, MD 21225, United States
Customer Service Hours: Monday through Friday, 9:00 AM–6:00 PM
Email is our preferred contact method for shipping inquiries because you can include your order number, a description of the issue, and supporting photographs when needed. You may also contact us by phone during customer service hours.
When contacting us about an existing order, please include your order number so we can review the relevant information and assist you more efficiently.