Return and Refund Policy

At Yveniverinione, we want you to feel confident when shopping for furniture and home furnishings. If your purchase does not meet your expectations, you may request a return or refund in accordance with this Return and Refund Policy and applicable law.

This policy applies to purchases made through yveniverinione.com and covers order cancellations, voluntary returns, damaged or defective items, incorrect shipments, and refunds.

For eligible voluntary returns, you must submit your return request within 14 calendar days after receiving the item. Different procedures or remedies may apply to items that arrive damaged, defective, incorrect, or otherwise fail to conform to your order, as well as to situations governed by applicable law.

We do not offer direct exchanges. If you need a different item, color, or size, you may request a return and refund, where eligible, and place a new order separately.

Nothing in this policy limits any consumer rights or remedies that cannot lawfully be waived under applicable federal, state, or local law.

1. Order Cancellations

Orders That Have Not Shipped

You may contact us to request cancellation of an order that has not yet shipped. If we confirm the cancellation, we will refund the full amount paid for the canceled order, including applicable shipping charges.

Please contact us as soon as possible, as cancellation may no longer be available once an order has entered the shipping process.

Orders That Have Already Shipped

Once an order has shipped, we generally cannot cancel it directly. If you no longer want the item, you may request a return after delivery, subject to the applicable return conditions and any rights provided by law.

If an order cannot be shipped within the promised timeframe, we will provide the notices, cancellation options, and refunds required by applicable law.

2. Return Eligibility and Timeframe

Voluntary Returns

If you change your mind, no longer need an item, or are dissatisfied with your purchase for a reason unrelated to a product defect or shipping error, you may request a return within 14 calendar days after delivery.

To help ensure that a returned item can be evaluated and processed, please:

• Keep the item in reasonable condition and handle it only as necessary to inspect its features, size, materials, and suitability.
• Include the original components, hardware, accessories, manuals, and other items supplied with the product, where available.
• Use the original packaging when reasonably possible, particularly for large furniture items that require protective packaging during transportation.
• Contact us before shipping the item back so we can provide the appropriate return instructions.

Opening a package or assembling an item does not automatically make it ineligible for return. However, damage, excessive use beyond what is reasonably necessary for inspection, missing components, or inadequate packaging may affect return eligibility or the amount of a refund, where permitted by law and supported by the circumstances.

For voluntary returns, the customer is generally responsible for reasonable return shipping costs disclosed before the return is arranged. Any applicable costs for oversized furniture will be communicated in advance when reasonably ascertainable.

We will not impose undisclosed return fees or deductions that are prohibited by applicable law.

Items That Do Not Meet the Return Conditions

If an item has been damaged by the customer, is missing significant components, or has been used beyond what is reasonably necessary for inspection, we may assess the item's condition before determining the appropriate refund, subject to applicable law.

Any proposed refund reduction or refusal must be based on the item's actual condition and the circumstances of the return. We will not automatically reject a return solely because the item has been opened, assembled, or removed from its original packaging.

Items that arrive defective, damaged, or incorrect are handled under Section 4 rather than being treated as ordinary change-of-mind returns.

3. Items That Arrive Damaged, Defective, or Incorrect

We understand that furniture can be difficult to transport and that receiving an item in the wrong condition can be frustrating. If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us as soon as reasonably possible.

Email customer@yveniverinione.com and include:

• Your order number.
• The name of the affected item.
• A brief description of the problem.
• Photographs or videos showing the damage, defect, incorrect item, or missing components, when reasonably available and relevant to evaluating the issue.

Please retain the item and its packaging, if reasonably possible, until we provide instructions. Do not dispose of or return a large item before contacting us unless necessary for safety or otherwise required by law.

After reviewing the circumstances, we may offer an appropriate remedy, which may include:

• A full refund.
• A partial refund when appropriate and agreed upon, where permitted by law.
• A return at our expense using a suitable return shipping arrangement.
• Another remedy available under applicable law.

We will cover reasonable return shipping costs for returns resulting from damage, defects, shipping problems, or an incorrect shipment attributable to us, as applicable. We will not charge you for a return label or return shipping in circumstances where we are responsible for those costs.

If photographs or other information are needed to assess the issue, we will request only information reasonably relevant to the claim. An internal review process will not be used to deny or delay a remedy that is required by law.

The 14-day voluntary return period does not eliminate any rights or remedies you may have concerning defective, misdescribed, damaged, or incorrectly supplied merchandise under applicable law.

4. Exchanges

We currently do not offer direct exchanges.

If you would like a different size, color, style, or product, you may request a return and refund for the original item if it qualifies under this policy. Once your return has been arranged and the applicable refund requirements have been satisfied, you may place a separate order for the item you prefer.

Because furniture products may have different inventory levels, dimensions, colors, packaging requirements, and shipping arrangements, processing a return and placing a new order separately helps us keep each transaction clear and accurate.

Our no-exchange policy does not prevent us from addressing damaged, defective, incomplete, or incorrectly shipped items or providing any remedy required by applicable law.

5. How to Request a Return

Please follow these steps to request a return or refund.

Step 1: Contact Customer Support

Email customer@yveniverinione.com with your request. Please include your order number, item name, and the nature of your request.

You may also contact us by phone at +1 (410) 867-2439 during our customer service hours.

For voluntary returns, you are not required to provide a reason unless applicable law permits a specific requirement. We encourage you to describe your request so we can direct it to the appropriate process.

Step 2: Identify Your Request Type

Please let us know whether you are requesting:

• Cancellation of an order that has not shipped.
• A voluntary return within the applicable return period.
• Assistance with a damaged, defective, incomplete, or incorrect item.
• Another refund or remedy available under applicable law.

For product-related issues, we may request reasonable supporting information, such as photographs or videos, when necessary to evaluate the reported problem.

Step 3: Receive Return Instructions

If a return is appropriate, we will provide the applicable return instructions by email, including the return address, available return-label arrangements, packaging guidance, and any applicable shipping responsibilities.

For eligible returns requiring a label, we will provide a downloadable, printable return label by email. You will generally need to print the label and attach it to the return package.

If you do not have access to a printer, please contact us. We will discuss a reasonable alternative for arranging the return.

For oversized furniture, we will explain the applicable transportation arrangements and any reasonably ascertainable return shipping costs before you proceed.

Nothing in this step requires you to obtain discretionary approval as a condition of exercising a right that applicable law grants directly to you.

Step 4: Return the Item

Pack the item securely and include the relevant components and accessories. Follow the return instructions provided to you.

For large or heavy furniture, do not assume that an ordinary parcel carrier can accept the item. Please follow the agreed transportation arrangements and retain any available tracking information or proof of shipment.

If we are responsible for the return shipping costs, we will provide the applicable label or coordinate an appropriate return arrangement without charging you those costs.

Step 5: Inspection and Refund

After the returned item arrives, we will review its condition and the circumstances of the return as reasonably necessary to determine the appropriate refund.

For eligible standard returns, we will initiate the refund within 1–3 business days after receiving and verifying the returned item, unless applicable law requires an earlier or different deadline.

For damaged, defective, or incorrect items, we will determine the appropriate remedy based on the circumstances and applicable law. We will not use our internal inspection process to override a legally required refund or other remedy.

6. Return Shipping and Return Labels

Return Labels

For eligible returns that require a shipping label, we will email you a downloadable, printable return label. You are generally responsible for printing the label and attaching it securely to the package.

If you cannot print the label, contact us before arranging shipment so we can discuss an alternative.

Voluntary Returns

For a change-of-mind return or another voluntary return unrelated to an issue for which we are responsible, you are generally responsible for the reasonable return shipping costs disclosed before the return is arranged.

Furniture can require specialized transportation because of its size, weight, packaging, and handling requirements. If a return involves oversized or freight-shipped merchandise, we will communicate the available arrangements and any reasonably ascertainable costs before you proceed.

We will not invent or apply a fixed return shipping fee when the actual cost has not been established.

Damaged, Defective, or Incorrect Items

If the return is necessary because an item arrived damaged, defective, or incorrect, or because of a shipping problem attributable to us, we will cover the applicable reasonable return shipping costs and will not charge you for the corresponding return label.

Additional Fees

We do not impose undisclosed restocking fees, return processing fees, or other additional charges.

Any deduction from a refund must be lawful, disclosed where required, and supported by the circumstances. We will not charge you for costs that applicable law requires us to bear.

7. Refund Processing and Timing

We handle refunds according to the nature of the request and applicable law.

Application Acknowledgment

We will review your request within a reasonable time and provide information about the next steps. Response times may vary depending on the nature of the issue and the information needed to assess it.

Refund Initiation

For an eligible standard return, we will initiate the refund within 1–3 business days after the returned item has been received and its condition verified.

For an order canceled before shipment, we will process the full refund after the cancellation is confirmed.

For damaged, defective, or incorrect merchandise, we will process the applicable refund or other remedy according to the circumstances and applicable legal requirements.

Actual Posting Time

After we initiate a refund, the time required for the funds to appear in your account depends on your payment provider, card issuer, bank, or other financial institution.

We cannot guarantee an exact posting date controlled by a third party. If the refund does not appear within the timeframe indicated by your financial institution, please contact that institution or reach out to us for assistance.

Legally Required Refunds

If applicable law requires a refund within a specific period, that deadline takes precedence over our standard processing schedule.

For example, federal rules governing online merchandise orders may require cancellation options and prompt refunds when a seller cannot ship within the promised timeframe and the customer does not consent to the delay.

8. Refund Method and Amount

Refund Method

Refunds will generally be issued to the original payment method used for the purchase.

If the original payment method is unavailable or cannot be credited, we will work with you to determine a lawful alternative. We will not substitute store credit or a gift card where applicable law requires a monetary refund.

Full Refunds

A full refund may be appropriate in circumstances including:

• An order canceled before shipment.
• A return accepted for a full refund under this policy.
• Merchandise that arrives damaged, defective, or incorrect when a full refund is the appropriate remedy.
• An order that cannot be fulfilled and for which applicable law requires a full refund.

Where required by law, the refund will include applicable original shipping, handling, and other charges that must be returned.

Partial Refunds

A partial refund may be appropriate when supported by the circumstances and permitted by applicable law, including where a customer requests or agrees to retain an item with a documented issue.

For voluntary returns, a refund reduction may also be considered where the item has sustained damage or use beyond what is reasonably necessary for inspection, or where significant components are missing. Any reduction must be reasonable, factually supported, and permitted by law.

We will not automatically deduct a fee merely because furniture has been unpacked or assembled. We will also not shift responsibility for damage, defects, or fulfillment errors attributable to us onto the customer.

Shipping Charges and Other Deductions

Original shipping charges, return shipping costs, and other fees will be handled according to the circumstances of the transaction and applicable law.

For eligible voluntary returns, reasonable return shipping costs disclosed before the return is arranged may be the customer's responsibility.

For returns arising from damage, defects, shipping problems, or incorrect fulfillment attributable to us, we will cover the applicable reasonable return shipping costs.

Any original delivery charges or other amounts required to be refunded by law will be included in the refund. We will not deduct undisclosed fees or amounts that we are legally required to return.

9. Contact Us

If you have questions about this Return and Refund Policy, need to cancel an order, or would like assistance with a return or refund, please contact us using the details below.

Store Name: Yveniverinione

Website: yveniverinione.com

Email: customer@yveniverinione.com

Phone: +1 (410) 867-2439

Mailing Address:

3003 Larue Sq E
Brooklyn, MD 21225
United States

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM

Please include your order number in correspondence whenever possible so we can identify your purchase and assist you efficiently.

This policy is intended to explain our standard return and refund procedures. It does not waive, restrict, or replace any rights or remedies available to consumers under applicable law. If any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will control.