Privacy Policy
This Privacy Policy explains how Yveniverinione ("we," "us," or "our") collects, uses, discloses, and protects personal information when you visit or use yveniverinione.com (the "Website"), place an order, contact customer service, or otherwise interact with our furniture and home goods offerings.
By using the Website, you acknowledge that you have had the opportunity to review this Privacy Policy. Where applicable law requires consent for a particular processing activity, we will seek that consent separately.
1. Scope of This Privacy Policy
This Privacy Policy applies to personal information collected through the Website and through related customer service communications and shopping activities. It describes our general privacy practices and the choices that may be available to you under applicable law.
This Privacy Policy does not automatically apply to third-party websites, services, or platforms that may be accessible through links on the Website. Those third parties maintain their own privacy practices and policies.
2. Information We Collect
2.1 Personal Information You Provide
Depending on how you interact with the Website, you may provide information such as:
- Name and contact details, including email address, telephone number, and billing or shipping address.
- Account details, if account registration or account-related features are available.
- Information you provide when contacting customer service, submitting a request, or communicating with us.
- Information you choose to provide in product reviews, feedback, surveys, or other submissions, if these features are available.
- Preferences and other information you voluntarily provide when using the Website.
2.2 Order and Transaction Information
When you place an order, we may collect information needed to process and manage the transaction, including products purchased, order value, payment status, shipping details, delivery information, returns, refunds, and transaction records.
Payment card and other payment information may be collected and processed directly by a payment service provider. The information we receive may be limited to transaction details, payment status, and other information needed to manage your order. Payment providers handle payment information according to their own privacy and security practices.
2.3 Device and Website Usage Information
When you visit the Website, certain technical information may be collected automatically, subject to your browser settings and applicable law. This information may include your IP address, browser type, device type, operating system, language settings, referring pages, pages viewed, interactions with Website features, access dates and times, and diagnostic or performance information.
We use this information, where applicable, to maintain Website functionality, understand how visitors use the Website, diagnose technical issues, protect security, and improve the shopping experience.
2.4 Cookies and Similar Technologies
The Website may use cookies, pixels, tags, local storage, and similar technologies to support essential functions, remember preferences, measure Website performance, and, where enabled and permitted, support advertising activities. See Section 5 for additional information.
2.5 Customer Service Information
If you contact us about an order, delivery, return, refund, product, or other matter, we may collect the information you provide and information needed to respond to your request. We may retain relevant communications and case records for customer service, recordkeeping, security, and dispute-resolution purposes.
2.6 Information From Third Parties
Where permitted by law and relevant to your interaction with the Website, we may receive information from service providers and other third parties, such as payment processors, shipping providers, fraud-prevention services, analytics providers, advertising partners, or platforms through which you interact with us.
The type of information received depends on the service involved and the permissions, settings, and disclosures applicable to that service.
3. How We Use Personal Information
Depending on the information collected and applicable law, we may use personal information for the following purposes:
3.1 Processing Orders and Payments
To process purchases, confirm transactions, arrange shipping and delivery, manage returns and refunds, maintain transaction records, and provide order-related updates.
3.2 Providing Customer Service
To respond to questions, resolve order issues, investigate complaints, process service requests, and communicate with you about your interactions with the Website.
3.3 Operating and Improving Our Website
To maintain Website functionality, understand visitor interactions, improve navigation and product presentation, troubleshoot errors, evaluate performance, and develop or improve services.
3.4 Security and Fraud Prevention
To help detect, investigate, prevent, and address suspected fraud, unauthorized transactions, security incidents, abuse, and other activities that may threaten the Website, customers, or our operations.
3.5 Marketing and Advertising
Where permitted by law and consistent with your preferences, we may use contact information to send promotional communications and use relevant Website activity to measure advertising performance or provide more relevant advertisements. Where consent or an opt-out mechanism is required, we will provide the applicable choice.
You may unsubscribe from promotional emails by using the unsubscribe instructions included in those messages. Unsubscribing from promotional communications does not necessarily stop transactional or service-related messages.
3.6 Legal Compliance and Dispute Resolution
To comply with applicable legal obligations, respond to lawful requests, enforce applicable terms, establish or defend legal claims, maintain appropriate business records, and protect rights and safety.
3.7 Other Disclosed Purposes
We may use personal information for another purpose that is disclosed to you at the time of collection or otherwise permitted by applicable law.
4. How We Share Personal Information
We may disclose personal information to the following categories of recipients, as appropriate for the purposes described in this Privacy Policy:
4.1 Payment Processors
Payment service providers may process payment information and transaction details to authorize, complete, verify, or refund transactions and help prevent payment fraud.
4.2 Shipping, Delivery, and Fulfillment Providers
We may share necessary order and contact information with fulfillment, warehouse, shipping, and delivery providers to prepare, ship, track, and deliver purchases and manage delivery-related requests.
4.3 Website Hosting and Technical Service Providers
We may disclose relevant information to providers that host, maintain, secure, support, or help operate the Website and related technical systems.
4.4 Customer Service and Communication Providers
Service providers may help us manage customer inquiries, email communications, support requests, and related customer service functions.
4.5 Analytics and Advertising Providers
If analytics or advertising technologies are enabled, relevant information may be disclosed to providers that help measure Website usage, evaluate advertising performance, or deliver advertisements. The information involved and available opt-out choices depend on the technologies used and applicable law.
4.6 Legal and Safety Disclosures
We may disclose information when we reasonably believe disclosure is required or permitted by law, necessary to respond to valid legal process, or appropriate to protect rights, property, safety, or the integrity of our services.
4.7 Business Transfers
Personal information may be disclosed as part of a proposed or completed transaction involving a transfer of assets or operations, such as a merger, acquisition, restructuring, or sale, subject to applicable legal requirements.
4.8 Service Provider Protections
Where required by law, we take appropriate steps to ensure that service providers receiving personal information are subject to relevant contractual or other safeguards and process the information only for authorized purposes.
4.9 Sale, Sharing, and Other Regulated Disclosures
We do not describe a disclosure as a sale or sharing of personal information unless the applicable legal definition and our actual practices support that characterization. Certain disclosures to advertising or analytics partners may be considered a "sale," "sharing," or targeted advertising under particular U.S. state privacy laws, even when no money is exchanged directly for the information.
Where applicable law grants you the right to opt out of these activities, you may exercise that right through the available privacy controls or by contacting us using the details in Section 12.
5. Cookies and Similar Tracking Technologies
Cookies and similar technologies may be used to support Website operations and, depending on the technologies enabled, to understand usage or support advertising. The categories below describe common purposes; the technologies actually used may vary.
5.1 Strictly Necessary Cookies
These technologies may be needed for essential Website functions, such as maintaining a shopping session, supporting checkout, protecting security, or remembering choices necessary to provide a requested service.
5.2 Functional Cookies
These technologies may remember preferences or settings to make the Website more convenient to use.
5.3 Analytics Cookies
If enabled, these technologies may help us understand traffic, page performance, and how visitors interact with the Website so that we can identify issues and improve the user experience.
5.4 Advertising Cookies
If enabled, these technologies may help measure advertising effectiveness, limit repeated advertisements, or support the delivery of advertisements based on browsing activity or inferred interests.
5.5 Managing Cookie Preferences
You may be able to manage cookies through your browser settings or a cookie preference tool, if available on the Website. Blocking certain cookies may affect Website functionality, including shopping or checkout features.
Browser-based controls may not automatically affect every technology or device. Where applicable law requires consent for non-essential technologies, the relevant consent controls should be provided before those technologies are activated.
5.6 Global Privacy Control and Other Opt-Out Signals
Certain browsers or extensions allow users to send privacy preference signals, such as Global Privacy Control (GPC). Where applicable law requires recognition of a qualifying signal, we will process it as required by law for the relevant browser or user context.
5.7 Cookie Lifetimes and Related Information
Cookies may remain on your device only for a browsing session or for a longer period, depending on their purpose and configuration. Specific cookie names, providers, expiration periods, and purposes should be disclosed in the Website's cookie settings or a separate cookie notice where required.
6. Data Retention and Security
6.1 How Long We Retain Personal Information
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including processing orders, providing customer service, maintaining transaction records, resolving disputes, preventing fraud, and complying with applicable legal obligations.
Retention periods may vary depending on the type of information, the reason it was collected, applicable legal requirements, and whether the information is needed to establish or defend a legal claim. When information is no longer needed, we will take reasonable steps to delete it, destroy it, or de-identify it, subject to applicable law.
6.2 Information Security
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
6.3 Data Breach and Incident Response
If a security incident involving personal information occurs, we will assess and respond to it in accordance with applicable law, including any applicable obligations to notify affected individuals or authorities.
7. Your Privacy Rights and Choices
Depending on where you live and the laws that apply, you may have certain rights regarding your personal information. These rights are subject to applicable legal conditions, exceptions, and verification requirements.
7.1 Right to Know and Access
You may have the right to request information about the categories or specific pieces of personal information we collect, use, disclose, or otherwise process about you, as provided by applicable law.
7.2 Right to Correct
You may have the right to request correction of inaccurate personal information, taking into account the nature of the information and the purposes for which it is processed.
7.3 Right to Delete
You may have the right to request deletion of personal information, subject to exceptions that permit or require us to retain certain information, such as information needed to complete a transaction, comply with legal obligations, maintain records, or resolve disputes.
7.4 Right to Obtain a Copy
Where required by applicable law, you may request a portable copy of certain personal information in a usable format, subject to legal limitations.
7.5 Right to Opt Out
Depending on applicable law and our processing activities, you may have the right to opt out of targeted advertising, certain profiling, or the sale or sharing of personal information as those terms are defined by applicable law.
7.6 Right to Withdraw Consent
Where we rely on your consent for a particular processing activity, you may withdraw that consent where permitted by law. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.
7.7 Right to Non-Discrimination
We will not unlawfully discriminate against you for exercising privacy rights granted to you by applicable law. This does not prohibit differences in service or pricing that are permitted by law.
7.8 Right to Appeal
Where applicable law provides a right to appeal a decision regarding a privacy request, you may submit an appeal by contacting us using the details in Section 12. Please identify the original request and explain why you believe the decision should be reconsidered.
7.9 How to Submit a Privacy Request
To submit a privacy request, contact us at customer@yveniverinione.com or +1 (410) 867-2439. Please describe the request and provide enough information for us to understand and process it.
We may need to verify your identity or authority before completing certain requests. We will use information provided for verification only as permitted by applicable law and for purposes related to processing the request. If we cannot verify a request or an exception applies, we will explain the outcome to the extent required by law.
Where permitted by law, an authorized agent may submit a request on your behalf. We may require evidence of authorization and may need to verify your identity directly.
We will respond within the time limits required by applicable law. If an extension is permitted and necessary, we will provide any required notice.
7.10 Other Choices
You may unsubscribe from promotional emails by following the instructions in the message. You may also adjust available browser, device, or cookie settings. These choices may not prevent all service-related communications or all forms of data processing that are permitted by law.
8. U.S. Privacy Law Compliance
8.1 Federal Laws
Various U.S. federal laws may apply to particular types of information or activities. We handle personal information in accordance with applicable legal requirements and do not intend this Privacy Policy to limit any rights that cannot lawfully be waived.
8.2 State Privacy Laws
Several U.S. states have enacted privacy laws that provide rights to eligible residents. Depending on the applicable law and our activities, these rights may include access, correction, deletion, data portability, and the ability to opt out of certain processing activities.
The availability and scope of these rights depend on the relevant law, including its applicability requirements and exceptions. We will process requests in accordance with the laws that apply to the request.
8.3 California Privacy Rights
If California privacy law applies to our activities and to you, you may have additional rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including rights to know, access, correct, delete, and obtain certain information about personal information, as well as the right to opt out of certain sales, sharing, or targeted advertising activities.
California residents may also have rights concerning sensitive personal information, authorized agents, and appeals, where applicable. Any such rights are subject to statutory definitions, eligibility requirements, and exceptions.
8.4 Electronic Communications and Marketing
We handle electronic communications and marketing in accordance with applicable law. Promotional emails include an unsubscribe option where required. Transactional or service-related messages, such as order confirmations and important delivery updates, may still be sent when necessary to fulfill a transaction or provide requested services.
8.5 No Waiver of Applicable Rights
Nothing in this Privacy Policy is intended to waive, restrict, or override a privacy right or legal protection that cannot lawfully be waived or restricted.
9. Children's Privacy
The Website is not intended for children under 13, and we do not knowingly collect personal information online from children under 13 without legally required parental consent. If you believe that a child has provided personal information to us in a manner that violates applicable law, please contact us.
If we learn that we have collected personal information from a child in circumstances where collection is not permitted, we will take appropriate steps to delete the information or otherwise address the situation as required by law.
10. Third-Party Links and Services
The Website may contain links to third-party websites, payment services, social media platforms, or other external services. We do not control the privacy practices of those third parties. Before providing information to them, you should review their applicable privacy notices and terms.
A link to a third-party service does not necessarily mean that we endorse that service or its privacy practices.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, Website features, service providers, or legal requirements. When changes are made, we will update the "Last Updated" date at the top of this page.
If applicable law requires additional notice or consent for a material change, we will take the steps required by law. We encourage you to review this page periodically to stay informed about our privacy practices.
12. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or a request concerning your personal information, you may contact us using the following details:
Website: yveniverinione.com
Email: customer@yveniverinione.com
Phone: +1 (410) 867-2439
Mailing Address: 3003 Larue Sq E, Brooklyn, MD 21225, United States
Customer Service Hours: Monday through Friday, 9:00 AM–6:00 PM